Refund Policy -Apple Mart Pakistan

At Apple Mart Pakistan, we strive to provide you with the best products and services. Please read our refund policy carefully to understand how we handle returns and refunds.

1. No Refund for Change of Mind:
   Once an order has been dispatched, we cannot accept returns or provide refunds if you change your mind. This is due to our payment obligations to courier services, which are non-refundable after dispatch.
2. Replacement or Exchange
   At Apple Mart Pakistan, customer satisfaction is our top priority. In the rare event that you receive a damaged, incorrect, or fake item, our first course of action will always be to offer a replacement or exchange. We believe in providing the opportunity to resolve the issue to your satisfaction.
   If for any reason we are unable to successfully replace or exchange the product, we will proceed with a full refund expect the shipping charges , ensuring that you are never disappointed with your experience. Your trust matters to us, and we are committed to giving our best effort to resolve any concerns
3. Refund Eligibility:
   You are eligible for a refund only in the following situations:
   • If we are unable to deliver the order.
   • If we deliver an incorrect or fake item.
   • If a replacement is not available for an item with issues (e.g., defective product, wrong item sent).
4. Items Not Eligible for Refunds:
   Refunds will not be provided if:
   • The product was damaged due to misuse or mishandling after delivery.
   • The issue is minor and can be resolved with a replacement.
   • The original packaging is missing or damaged.
5. No Refunds Without Issue:
   If there is no issue with the item and it matches the description, we will not issue a refund. This includes cases where you simply do not want the product anymore after receiving it.
6. Replacement Policy:
   In the case of any issues with the product, we will first attempt to provide a replacement. If a replacement is unavailable or cannot be arranged, we will issue a refund after deduction of delivery charges.
7. Procedure for Refunds:
   If your situation meets the refund criteria, please contact our customer support team with your order details. Refunds will be processed within 7-10 business days after approval.

Contact us:

Email: support@apple-mart.pk

Whassapp: 03059303892