Apple Mart Pakistan – Frequently Asked Questions (FAQs)

Welcome to the Apple Mart Pakistan FAQs page! Here, we’ve compiled answers to some common questions about our products, orders, shipping, and more. If you have any further questions, feel free to contact us.

2.Is Apple Mart Pakistan the official Apple website?

No, Apple Mart Pakistan is not the official Apple website. We are a trusted private business operation in Pakistan, specializing in 100% authentic, imported original Apple products. Our commitment to quality ensures that we offer a lifetime guarantee of authenticity for every item we sell. While we do not claim to be an Apple reseller—since Apple does not operate in Pakistan and has never licensed any stores here—our dedication to customer satisfaction and the genuine Apple experience sets us apart. Explore our collection and discover the best in technology, all backed by our promise of authenticity!

1. What payment methods do you accept?

We accept various payment methods, including Cash on Delivery (COD) and online payment options. All payments must be made in Pakistani Rupees (PKR).

2. How long does it take to process an order?

• Cash on Delivery (COD) Orders: Processed within the next 24 hours after the order is placed.
• Online Payment Orders: Processed within 24 hours after payment confirmation.
• Orders placed on weekends or public holidays will be processed on the next business day.

3. What are the shipping charges?

We charge a flat shipping fee of Rs. 250 on all orders, although we pay Rs. 470 including all taxes to the courier service. The remaining amount is covered by us to make shipping more affordable for our customers.

4. Which courier service do you use for delivery?

We use M&P Courier for all deliveries across Pakistan.

5. How can I track my order?

Once your order is shipped, you will receive a tracking ID from our customer support team. You can track your parcel using this link: Trackmyparcel.

6. What is your refund policy?

We offer refunds only for defective items, undeliverable orders, or if replacements cannot be provided. Please refer to our Refund Policy for more details.

7. Can I change my order after it has been placed?

If your order has not been dispatched, you can cancel it or change the item.
Once the order has been dispatched, you can only request a change, not a cancellation, due to delivery costs charged by our courier partners.

8. Do you offer international shipping?

Currently, we only deliver within Pakistan. We do not offer international shipping at this time.

9. What should I do if I receive a damaged item?

If you receive a damaged parcel, such as an open-sealed or repacked parcel from the rider, reject the parcel immediately and do not collect or open it. Contact us right away for assistance.

If you receive the parcel and find a damaged item after opening it, please do not argue with the rider. Simply contact us, and we will arrange a replacement for you.

10. What products do you sell?

At Apple Mart, we sell only 100% authentic and genuine Apple products and accessories. Your trust and satisfaction are our top priorities, and every item we offer is fully verified and original.

11. What’s the guarantee of originality?

We provide a lifetime guarantee of originality on all our products. You can shop with confidence, knowing that you are purchasing genuine items.

12. Why do some items come without original packaging?

Some products are imported without their original boxes due to import duties and restrictions. This helps us reduce costs and offer lower prices to our customers. At Apple Mart, we always strive to provide products in their original packaging—we never repackage items to cheat our customers. However, in some cases, only the Apple adapters and cables are carefully repacked in Pakistan to ensure they remain completely brand new and protected during delivery. All other items are always imported in their original Apple packaging.

It’s worth noting that in Pakistan, around 80% of Apple products are repackaged by vendors, but most vendors don’t disclose this to customers. We are transparent about our practices to ensure you receive genuine, high-quality products with full confidence.

13. Which Apple products can be tracked through the online verification system?

Apple provides an online verification system that allows customers to check the authenticity and warranty status of certain products, primarily Apple devices like iPhones, iPads, MacBooks, and Apple Watches. These products can be verified by entering their serial numbers on Apple’s official website.

However, not all Apple items are covered by this system. Smaller accessories, such as EarPods, chargers, and cables, may not have unique serial numbers and therefore cannot be tracked or verified through Apple’s online verification system. Rest assured, all items we offer are sourced from trusted suppliers, and we guarantee the quality and authenticity of every product.

14. Are your items used?

No, our items are not used. We guarantee that all products are brand new and in perfect condition, ensuring the highest quality for our customers.

14. How can I contact customer support?

You can reach our customer support team through the following:

Contact us:

Email: support@apple-mart.pk

Whassapp: 03059303892